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If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. Find out how you can update your personal details online or via phone. "screenSet": "Aus-V3-RegistrationLogin", If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. You can do this by clicking on 'update my details'. Once you have logged in for the first time, you should change your password. A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. Don't include any personal information.If you need a response, send an enquiry instead. We can only track, cancel or replace registered metroCARDS. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. On trains, trams and O-Bahn buses, you can get on at any door. Thanks for your feedbackWe use what you tell us to help improve the website. Adelaide public transport information is also integrated into Google Maps. With free trams and buses within the city centre, getting around Adelaide is quick and easy. We recommend registering your metroCARD with us and setting up an online account to make managing and recharging your metroCARD easier, and to protect your balance if your metroCARD is lost or stolen. Heres how to get around Adelaide with ease. Membership | Seniors Card Email. The metrocard is only a pain because it's difficult to reload / limited places. They are good for people who use transport frequently. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. Hi, any customer who performs a remote recharge to their metroCARD via the InfoLine or online will have their recharge amount available on their metroCARD within an hour of performing the recharge. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. If you need to order tickets for more than one Seniors Card member, you must submit one form per person. Brooklyn, NY 11201. The majority of buses, trams and trains have accessible options check the, Use 98 City Connector buses to travel between Adelaides downtown hotels and attractions such as the. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! Please don't include any of your personal information in this box. Contact us to cancel your registered metroCARD as soon as you notice it is missing. Yellow validator machines are located inside the doors of all vehicles. Brooklyn, NY 11201. International seniors are not eligible for any concessions. 130 Livingston Street If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. Order an interstate Seniors Card member 14-day free travel ticket. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. They differ from other ticket vending machines in that they both dispense and recharge Metrocards. authorise us to give other people limited access to your account, such as your child, partner or parent. $4.24per day remaining on your 30-Day card, and. When is the best time to visit Australia? your credit card has expired), we will contact you via the email listed in your metroCARD account. We no longer support this browser, so parts of the site might not work as you expect them to. Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. . More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. Please don't include any of your personal information in this box. Find out more about discounted travel with a Visitor pass. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). Document #: 9213000 Version: 5Page 1 of 4. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. Each Metrocard has its own unique number that, once registered, is unique to your account. Metrocards Suck : r/Adelaide - Reddit Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. We credit: The refund of full days remaining is based on the day you notify us of your loss. Validating your metrocard or metroticket - YouTube Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. You cant transfer or get a refund for time left on an unlimited-ride card. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. At a Mobile Sales Bus or Van See the schedule for our buses and vans. the MetroCard, MetroCard Vending Machine Receipt or Select Bus Service (SBS) Receipt is received by the MetroCard Customer Claims center: . PK ! Remember, we can't respond to what you've written here. There are two kinds of validators: dual-purpose and Metrocard-only. You will need a standard Metroticket or metroCARD to board the bus. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Instruction videos on Adelaide's new smartcard ticketing system, metrocard and singletrip and daytrip metrotickets.Damian introduces metrocard, Adelaide Metr. PSA: The MTA will refund your lost or stolen unlimited - Brokelyn Joining the Seniors Card program provides you with a range of benefits including public transport concessions, access to specially discounted goods and services across the state, special offers, competitions and keep up to date with important information relevant to you. If you have a South Australian Seniors Card, it is also a metroCARD. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. *Product Disclaimer:Tourism Australia is not the owner, operator, advertiser or promoter of the listed products and services. A replacement card will cost you $5. 2 Follow the onscreen steps to confirm your purchase and add your travel card. [5], There are student and senior metrocards available. "resetPassword": { "login": { . You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (eg SENIOR_0000000). Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. Real-time arrival information for buses, trains and trams, timetables and a journey planner are available online through the Adelaide Metro website or one of the recommended smartphone apps. { If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. The following MetroCards can be replaced: For help, call 511 between 6 a.m. and 10 p.m., 7 days a week. If you live in South Australia, aren't working more than 20 hours per week and are 60+, apply for a Seniors Card now. (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). Tip: If you arrive on a cruise ship, you can purchase an inexpensive one-day Cruise ship metroCARD at the Outer Harbor railway station or the Adelaide Metro InfoCentre. If you need help with something in person, you can book a time to come to our Customer Service Center. Choose a travel card from the list. If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. Please note that any changes will be completed when the metroCARD is next validated. You can order a replacement card by: Logging into your online account if you have previously registered. If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. }, { To use the network, its recommended that you purchase a MetroCard. If you have an online metroCARD account, it gets updated every night and will show your new balance and transaction history the next day. The Adelaide Metro JetBus travels between Adelaide airport and the City. If you'd like a response, please contact us. How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia. If you have auto recharge setup on a metroCARD, cancel that, too. As an authorised representative, you can apply for a refund online. The South Australian Seniors Card program provides members with a wide range of benefits includingdiscounts and special offers from businesses andfree travel on Adelaide Metro buses, trains and trams. Instructional videos on Adelaide's new smartcard ticketing system, metrocard.Damian explains how to validate your metrocard or metroticket using the 2 types . If you need to change a recharge amount, simply setup a new recharge and itll overwrite your old one. for members of your family or business), recharge any metroCARDs registered to your account, buy 14-day and 28-day passes for metroCARDs registered to your account, set up, manage or deactivate automatic recharges, update your personal details with us (except your account name), such as your password, credit card, email and phone number. . If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. You can sign up to join the community of customers who fill out our quarterly Customers Count survey. Select Dispute Charges and follow the instructions. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). How long do I need for my trip to Australia? $8.86 per day remaining on your 7-Day Express Bus Plus card. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . Tap Continue. Please don't include any of your personal information in this box. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? } lost or stolen, you have balance protection; Call 511 or 718-330-1234. Scroll down and tap Add Card. Your refund will be credited back to that card. We'll send you an email each quarter to remind you to complete the survey. some basic information about the deceased, such as their name and phone number. Please tell us what you were trying to do and why this page was unhelpful. }, U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! Many buses and all trams reserve space for wheelchair passengers. "custEvent": "FYASignUp", enjoy your metrocard. Other ways to apply Start now Transport concessions for asylum seekers Who can apply You can apply if you: We can transfer credit from lost Metrocards, to replacement ones. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. After that time, the expired MetroCard must be sent to MetroCard customer claims. You can use a metroCARD to pay for this airport service. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. Tram, Moseley Square, Adelaide, South Australia Tourism Australia. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). If you have auto recharge setup on a metroCARD, cancel that, too. Please don't include any of your personal information in this box. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. metrocard agents CBD locations and map - Adelaide Metro - YUMPU This website is licensed under a Creative Commons SENIOR_1234567. If you'd like a response, please contact us. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. How to get to Australia's most iconic cities. If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. A Transport Concession Card entitles the holder to concession travel on Adelaide Metro bus, train and tram services. If the issue youre having is listed on this page, fill out and submit the related form. For more information, please visit www.adelaidemetro.com.au/seniors or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Learn how and when to remove this template message, "Public transport Metrocard ticketing up and running on SA buses, trams and trains by November", Multitrip tickets for Adelaide public transport to be invalid soon, "Safe and secure parking for O-Bahn commuters at Tea Tree Plaza", https://en.wikipedia.org/w/index.php?title=Metrocard_(Adelaide)&oldid=1148581562, Two-hour unlimited trips from first validation, This page was last edited on 7 April 2023, at 01:55. Find out about the benefits of joining the Seniors Card program. If you recharge in person or using a vending machine, your funds will be available immediately. Lost, stolen or damaged metroCARDs How much is a metroCARD in Adelaide? This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Your Seniors Card is ready to use on public transport as soon as you receive it. Phone the Adelaide Metro InfoLine on1300 311 108 and transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum amount. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Adelaide metroCARD top ups are in $5 blocks, up to $200. If you do opt to rent a car at the airport or in the city, you may want to check whether your hotel charges a daily parking fee. Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. DOCX Mobility pass - South Australia by calling the Adelaide Metro InfoLine on 1300 311 108. Adelaide metroCARD - Adelaide Metro This is your best option. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. How do I check Adelaide metroCARD balances? If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. MetroCard Customer Claims Bikes are allowed free on trains after 9:00 am until 3:00 pm. The metroCARD itself and any balance left on it will still work. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Other Metro agents cannot issue replacement cards or transfer balances. Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. Trains are equipped with ramps at the front-most entrance to enable wheelchair passengers to board. You dont need to validate your metroCARD when you leave a vehicle. For more information about visiting Adelaide, visit the Adelaide Metro website. You can file an online claim for these issues: If your problem isnt on this list, print a claim form to mail to us with your MetroCard. People who receive certain payments from Centrelink can apply. Tip: Female travellers can also book a ride with Shebah, a rideshare service with all-women drivers catering to women. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. 1 Adelaide Metro Currie Street InfoCentre Corner Currie Street & King William Street 2 Adelaide Metro Adelaide Railway Station InfoCentre North Terrace 3 Recharge Machine locations Adelaide Railway Station, ARS Tram Stop, Rundle Mall Tram Stop, Victoria Square Tram Stop 4 Ticket Vending Machine locations Adelaide Railway Station "startScreen": "gigya-update-profile-screen" "validationUrl": "/bin/ta/postauth", q3$eS:c*x! There is no time limit on when you can receive your Seniors Card refund. New and replacement Seniors Cards are issued through the Seniors Card Unit. Youll need to answer some questions to confirm that you are the registered account holder. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. You'll need to supply us with the number of the credit or debit card you used. You need to order a replacement card before blocking the lost one. You can either recharge as you go, or set up a convenient auto recharge. Enjoy the learners permit, old kfc receipts, $3 worth of bus trips you took and . You can set it up again when you are ready. To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. Seniors Card | Seniors Card Adelaides rail network is a great way to visit attractions outside of the city centre. You can manage your Adelaide metroCARD online by setting up an account. Order an interstate Seniors Card member 14-day free travel ticket. Refill it the way you normally would. You can remove the auto recharge function on your metroCARD through your metroCARD account or by contacting us. Adelaide Metro on Twitter: "After you recharge your metroCARD online or Fares for a single trip start from $1.10 for children up to $5.90 for anyone older than 15 years. mailed in. We use cookies on this site to enhance your user experience. Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in - among others - Montreal, Canada . Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. Adelaide to roll out open loop tap-and-pay ticketing across - NFCW Metrocard-only validators have been installed alongside the dual-purpose validators on the 3000 class railcars and the Alstom Citadis trams and at secondary doors on the larger O-Bahn buses. "homePagePath": "/content/australia/en.html", You can now recharge your MetroCard online!